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FAQs


For your convenience, we have listed our frequently asked customer questions below. Please scroll through the list of questions below, and click on a specific question to find the answer. 


Company 

 

Q:    Does Bigbolo have a retail store?
A:    Bigolo does not have retail store locations. However, we carry hundreds of items up to 50% off on our website Sale and Speacials sections.

 

Q:    Do you offer wholesale, resale, or dropship programs?
A:    Currently Bigbolo does not participate in the wholesale, resale, or dropship business.

 

Q:    Does Bigbolo accept suggestions from customers?
A:    We invite all of our customers to send us comments and suggestions. For company, product, or customer service suggestions, please submit your comments through our customer service page.


Q:    How many products do you carry online?
A:    Our online store carries thousands of products. You can find all of our new arrivals and exclusive designs on our websites, as well as the latest sales and specials.


Q:    I can't find the product I want. How do I search for it?
A:    To search for a product, you can use the Search feature located at the top of the every page on all of our websites. Simply enter any Product Code, product name, or product category and click “Search.” We will display all products that match your search.

 

Registration/Login 

 

Q:    What are the benefits of registering?

A:    As a registered customer, you will enjoy the benefits of:

  • Faster Checkout
  • Online Order Tracking
  • Wish List
  • Exclusive offers

 

Q:    Do I have to register to place an order?
A:    Our website does not require you to register to place an order. However, registering will allow you to checkout more quickly, by having your address automatically entered at checkout. Registering also allows you to view your order history, as well as the order details.

 

Q:    I forgot my username and/or password to login. What do I do?
A:    You can have your login emailed to you in minutes. Just enter your email address at our Forgotten Password request page, and both your username and password will be sent to the email address you enter.

 

Q:    My login is not working. What do I do?
A:    If your login is not working, we first suggest you go to the Forgotten Password request page to have your login resent to you. If you try your login again and it still doesn't work, please contact us through our online form.


Shipping & Taxes 


Q:    Can you ship my order to a different address?
A:    Your order can be shipped to a different address, however, we can only accept one shipping address per order. A new order will need to be created for each address that you'd like merchandise shipped to. To ship to a different address, please use the step 3 Delivery Details will prompt you to enter the Shipping Address.

 

Q:    What locations do you ship to?
A:    Bigbolo ships to the continental United States. For additional shipping charges, we also ship selected products to Alaska, Hawaii, Puerto Rico, and all U.S. Territories. To view our shipping rates and delivery times, please visit our shipping information page.

 

Q:    What are your shipping and tax rates?
A:    To view our shipping rates, shipping locations, delivery times, and tax rates, please visit our shipping information page.

 

Q:    How can I find out my order status?
A:    You can check your order status two ways. First, you can go to our order status page and enter in the Email id and order number to search for the order. Or, if you are registered as a preferred customer, you can login and click the Order History link on the My Account page.

 

Q:    Why did I receive my order in multiple shipments?
A:    It is our policy to send you your merchandise as soon as possible. Our ability to ship an order depends upon availability, size, weight, and compatibility of items ordered. Any out-of-stock merchandise will be sent when it becomes available. You will not incur additional shipping charges for multiple shipments.


Q:    Is my online order and credit card secure?
A:    Bigbolo understands the importance of protecting you and your credit card information. Our sites are equipped with stripe Secure Buy software, providing advanced security encryption technology when sending your account and order information over the Internet. This technology is state-of-the-art in commercial web transactions. All personal data and credit information is encrypted during transmission and is for our internal purpose only.

 

Q:    What will you do with my name, e-mail address, and other ordering information?
A:    We value and respect the privacy of our customers and make our privacy policy available to everyone on our website. Our privacy policy details how and when we collect your personal information, and how we protect it. Our website does not automatically collect any personal information on our visitors, including as names, emails, or postal address.

 

My Wish List 

 

Q:    What is a My Wish List?
A:    You can view your My Favorites by clicking on the "Wish List" button at the bottom of every page. If you are not logged in, you will be prompted to log in and then you will see the contents of your Wish List.

 

Q:    How do I create My Wish List?
A:    To add items to your Wish List, simply click "Add this item to Wish List" from the product page. Items added to your Wish List will remain on this list for 45 days. We will display the item availability (for example: in stock, sold out, or backordered) in your Wish List

 

Q:    How do I purchase items from Wish List?
A:    To purchase an item from your Wish List, scroll down to the item on your list and Click on "Add to Cart " under the "Action" column.

 

Q:    Is My Wish List accessible to others?
A:    Your My Favorites is personal and is not intended to be a gift registry for others to see. Others can only see your Wish List if you allow them access to your customer account.

 

Q:    How many items can I add to My Favorites?
A:    There is no limit as to how many items can be placed on your Wish List.

 

Q:    If I add an item to Wish List, does it reserve that item for me?
A:    Bigbolo does not reserve items that you have in your My Favorites. Items on your Wish List can go out of stock, even if it is stored in your Wish List. Items in your Wish List that are no longer available for purchase will be noted as "out of stock" under the "Stock" column on your Wish List page.

 

Ordering 

 

Q:    What should I expect once I place an online order?

A:    At Bigbolo, we want to make your online orders as easy as possible. To find out “how to shop” on one of our sites, please click here. Once you submit your order, we will send you an e-mail confirming that we have received your order. We will e-mail you a second time notifying you when your order has been shipped. You are welcome to track your order at anytime by going to our order status page.

 

Q:    What happens if I purchase an item, and the price is incorrect on the website?
A:    We strive to provide you with error-free website pricing. If you find an incorrect price on the web, please contact our Customer Service Department through our online form or speak directly to a Customer Service representative at 1-877-877-7093. Customer Service is available Mon - Fri 8 a.m -5 p.m. 


Q:    How many promo codes can I use on one order?
A:    Our website is set up only to accept one promo code per order.


Q:    Is there a limit on the number of items I can purchase?
A:    We reserve the right to refuse any order placed with us or to limit or cancel quantities purchased per person, per household or per order. If we limit or cancel an order, we will notify you through the email, billing address or telephone number you provided when the order was placed.


Q:    Can I cancel an order after it has been submitted?
A:    Orders that have advanced to the fulfillment process cannot have items added, removed, or be cancelled. To check the status of your order, contact us at 1-877-877-7093 Customer Service is available Mon - Fri 8 a.m -5 p.m. 

 

Q:    What should I do if I get a "Server Error"  message?
A:    We strive to provide you with error-free websites ordering and navigation, but sometimes technical difficulties may cause server errors. If you receive an error, there may be instructions accompanying the error message. If there are no instructions, please contact us through our online form. In your message, please include a brief description of what happened, the date and time you encountered the error, your geographical location, the name and version of your browser, and the name of your Internet provider or contact us at 1-877-877-7093 Customer Service is available Mon - Fri 8 a.m -5 p.m. 

 

Payment 

 

Q:    Which credit cards do you accept?
A:    We accept Visa, MasterCard, American Express, Discover, and PayPal.


Q:    When will my credit card be charged?
A:    Your credit card is charged when the merchandise ships from our Fulfillment Center. Backorders are not charged until the merchandise ships.


Returns 

 

Q:    What is your return policy?
A:    Your complete satisfaction is our number one priority. Bigbolo offers a satisfaction guarantee for all of our merchandise. If for any reason you are not satisfied, simply return the item for exchange, refund, or full credit within 30 days* of the date of your purchase. Shipping and handling charges are not refundable. For returns and exchanges instructions, please visit our returns and exchanges page. 

 

Q:    What if I receive an item that is not what I ordered or it is damaged?
A:    Your complete satisfaction is our number one priority. Bigbolo offers an unconditional satisfaction guarantee for all of our merchandise. If for any reason you are not 100% satisfied, simply return the item for exchange, refund, or full credit within 30 days of the date of your purchase. Shipping and handling charges are not refundable. For returns and exchanges instructions, please visit our returns and exchanges page.


Q:    What if I'm not satisfied with my order?
A:    Please give our customer service department a call at 1-877-877-7093 before taking any action so that one of our associates can assist you with your concern.

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